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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Observability platforms that utilize distributed tracing, like Jaeger, play a crucial role in the functioning of contemporary software applications designed with a microservices architecture. By tracking the movement of requests and data through a distributed system, Jaeger provides visibility into how these requests interact with various services, which can often lead to delays or errors. This platform adeptly links these different elements, enabling users to pinpoint performance issues, diagnose errors, and enhance the overall reliability of applications. Furthermore, Jaeger stands out as a fully open source solution that is designed to be cloud-native and capable of scaling indefinitely. Its ability to provide deep insights into complex systems makes it an invaluable tool for developers aiming to optimize application performance.

Description

Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Arch
Aspecto
ContextForge MCP Gateway
Freshdesk
NetSuite
NudgeBee
ObserveNow
PageDNA
Perfana
Salesforce Agentforce Service
ServiceNow
Tracetest
Zendesk

Integrations

Arch
Aspecto
ContextForge MCP Gateway
Freshdesk
NetSuite
NudgeBee
ObserveNow
PageDNA
Perfana
Salesforce Agentforce Service
ServiceNow
Tracetest
Zendesk

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Jaeger

Website

www.jaegertracing.io

Vendor Details

Company Name

Yonyx

Founded

2010

Country

United States

Website

corp.yonyx.com

Product Features

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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