Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
JLex Comment offers a swift solution for incorporating a sophisticated commenting feature into your website, designed with modern usability in mind. Users can engage with posts by reacting, attaching files, mentioning usernames, adding stickers, utilizing geolocation, inserting emojis, and customizing comment styles. The Administrator Area provides comprehensive analytics, tracking all interactions such as comments, reactions, or reports, which can be reviewed daily or monthly through informative charts. You have complete control to manage the component, allowing you to add, edit, or remove any related content seamlessly. Additionally, built-in migrators facilitate easy imports from CSV files and enable transferring comments from other extensions like JComment, K2, or Kometo with just a single click. With over a decade of expertise in Joomla!, we specialize in creating extensions, developing Joomla websites, and offering custom programming services tailored to your needs. Whether you require comprehensive management of your Joomla! site or specific customizations, we are equipped to assist you effectively. Plus, by taking advantage of our product bundles, you can enjoy discounts of up to 60% on a complete suite of products, making it a cost-effective choice for your business.
Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
API Access
Has API
No
API Access
Has API
No
Integrations
Joomla!
No
Pricing Details
$35
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
JLexArt
Founded
2013
Website
jlexart.com
Vendor Details
Company Name
RSJoomla!
Country
United States
Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Product Features
Community
Content Management
Yes
Content Moderation
Yes
Discussions / Forums
Yes
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes