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features
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support

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Description

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

Description

ReadSignFlow is web-based policy acknowledgment software for HR, compliance, risk and operations teams. It sends policies, procedures and safety bulletins to employees and contractors, including deskless frontline staff, and shows in one dashboard who has opened and who has acknowledged each document. Administrators import people by CSV, target campaigns by department, location or role, set deadlines, and let automated reminders and manager escalations chase anyone outstanding. Employees open documents from an email link or in a portal that works on phones and shared tablets; they must reach the end of a document before acknowledging it, and a short quiz can be required for high-risk policies. Each acknowledgment is logged with the time, the device and a fingerprint of the exact document version, and a one-click audit pack gives auditors the signed PDF receipts, a completion report and the timestamped event trail. Growth and Enterprise plans add a REST API and webhooks for joiner, mover and leaver automation. A free plan covers up to 20 employees.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Azure Monitor Yes 
JAMS Scheduler Yes 
Microsoft Azure Yes 
Microsoft Teams Yes 
PowerShell Yes 
Python Yes 
ServiceNow Yes 
Slack Yes 
Zendesk Yes 

Integrations

Azure Monitor No 
JAMS Scheduler No 
Microsoft Azure No 
Microsoft Teams No 
PowerShell No 
Python No 
ServiceNow No 
Slack No 
Zendesk No 

Pricing Details

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial Yes 
Free Version Yes 

Pricing Details

$99/month
Free forever for up to 20 employees. Starter is $99/month for up to 100 employees when billed annually ($1,188/year), or $119/month with monthly billing. Growth is $1.20 per active employee/month billed annually, with a 100-employee minimum ($120/month or $1,440/year); monthly billing is $1.50 per active employee/month with a $150/month minimum. Enterprise pricing is custom.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

JAMS Software

Founded

1987

Country

United States

Website

jamsscheduler.com/incident-management

Vendor Details

Company Name

ReadSignFlow

Founded

2024

Country

Sheridan, Wyoming, United States

Website

www.readsignflow.com

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Policy Management

ReadSignFlow specializes in policy management by emphasizing effective distribution and acknowledgment. It ensures that policies reach the appropriate individuals, automates the sign-off process, prompts re-acknowledgment when policies are updated, and provides exportable evidence that verifies who has acknowledged each version of a document.

Approval Process Control No 
Attestation Yes 
Audit Trails Yes 
Policy Creation No 
Policy Library Yes 
Policy Metadata Management No 
Policy Training No 
Reporting / Analytics Yes 
Version Control Yes 
Workflow Management Yes 

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