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Description
JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.
Description
Receive tailored AI suggestions for your alerts that align with the chosen persona. Parny AI offers three distinct personas: DevOps engineer, senior developer, and database administrator, each designed to deliver optimal alert recommendations. You can effortlessly include your colleagues in the on-call roster, ensuring that the appropriate individuals are notified promptly. Distribute on-call duties among team members using scheduled shifts and automated escalations to enhance responsiveness. Our platform empowers engineering teams to adopt a proactive stance, enabling quicker incident resolutions and a smoother operational experience. Additionally, you can access personalized analytics tailored to your organization, teams, services, and users. This ensures that you remain informed about your performance metrics, fostering continuous improvement in your organization's overall efficiency. With these tools at your disposal, your team can work collaboratively and effectively in managing alerts and incidents.
API Access
Has API
API Access
Has API
Integrations
Azure Monitor
Zendesk
Amazon CloudWatch
Amazon EventBridge
Datadog
GitHub
GitLab
Grafana Cloud
Graylog
JAMS Scheduler
Integrations
Azure Monitor
Zendesk
Amazon CloudWatch
Amazon EventBridge
Datadog
GitHub
GitLab
Grafana Cloud
Graylog
JAMS Scheduler
Pricing Details
$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Free Version
Pricing Details
$7 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
JAMS Software
Founded
1987
Country
United States
Website
jamsscheduler.com/incident-management
Vendor Details
Company Name
Parny
Founded
2022
Country
Turkey
Website
parny.io
Product Features
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Product Features
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications