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features
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support

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Description

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

Description

Receive tailored AI suggestions for your alerts that align with the chosen persona. Parny AI offers three distinct personas: DevOps engineer, senior developer, and database administrator, each designed to deliver optimal alert recommendations. You can effortlessly include your colleagues in the on-call roster, ensuring that the appropriate individuals are notified promptly. Distribute on-call duties among team members using scheduled shifts and automated escalations to enhance responsiveness. Our platform empowers engineering teams to adopt a proactive stance, enabling quicker incident resolutions and a smoother operational experience. Additionally, you can access personalized analytics tailored to your organization, teams, services, and users. This ensures that you remain informed about your performance metrics, fostering continuous improvement in your organization's overall efficiency. With these tools at your disposal, your team can work collaboratively and effectively in managing alerts and incidents.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure Monitor
Zendesk
Amazon CloudWatch
Amazon EventBridge
Datadog
GitHub
GitLab
Grafana Cloud
Graylog
JAMS Scheduler
Jenkins
Microsoft Azure
Nagios Log Server
Paessler PRTG
Python
Sentry
SolarWinds Pingdom
UptimeRobot
Wazuh
Zabbix

Integrations

Azure Monitor
Zendesk
Amazon CloudWatch
Amazon EventBridge
Datadog
GitHub
GitLab
Grafana Cloud
Graylog
JAMS Scheduler
Jenkins
Microsoft Azure
Nagios Log Server
Paessler PRTG
Python
Sentry
SolarWinds Pingdom
UptimeRobot
Wazuh
Zabbix

Pricing Details

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Free Version

Pricing Details

$7 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

JAMS Software

Founded

1987

Country

United States

Website

jamsscheduler.com/incident-management

Vendor Details

Company Name

Parny

Founded

2022

Country

Turkey

Website

parny.io

Product Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Product Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

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