Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.
Description
Klarops offers managers and leaders a smart way to stay informed about their teams’ health and productivity without invasive check-ins or complex dashboards. By continuously monitoring activity across individuals and teams, Klarops generates insightful reports sent daily, weekly, and monthly, highlighting engagement, burnout risks, and productivity issues. Instead of searching for problems, managers receive automated alerts when key metrics slip, allowing timely intervention. The platform also includes an AI assistant for quick queries, such as deadline tracking or team performance summaries. Integration with Slack means all important updates and alerts arrive right in your existing workflow. Klarops operates quietly in the background, providing a clear and honest view of your workforce’s state. This empowers leaders to make data-driven decisions that foster healthier, more productive teams. With Klarops, you can lead with confidence and care, without the hassle of micromanagement.
API Access
Has API
API Access
Has API
Integrations
Slack
Azure Monitor
JAMS Scheduler
Microsoft Azure
Microsoft Teams
PowerShell
Python
ServiceNow
Zendesk
Integrations
Slack
Azure Monitor
JAMS Scheduler
Microsoft Azure
Microsoft Teams
PowerShell
Python
ServiceNow
Zendesk
Pricing Details
$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Free Version
Pricing Details
$10/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
JAMS Software
Founded
1987
Country
United States
Website
jamsscheduler.com/incident-management
Vendor Details
Company Name
Klarops
Founded
2024
Country
Canada
Website
www.klarops.com
Product Features
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Product Features
Employee Monitoring
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking