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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Ivanti Velocity Voice serves as an innovative voice-enablement solution that integrates seamlessly with current Velocity telnet and browser applications, enhancing warehouse operations without necessitating alterations to host systems. By incorporating voice-directed and voice-entered tasks alongside traditional barcode scanning and manual data entry processes, it significantly improves both picking speed and accuracy, achieving accuracy rates of up to 99.95%, all while ensuring integration within a month. The entire voice processing takes place on the user's mobile device, which removes the requirement for server-based encoding, specialized hardware, middleware, or accent training; users can simply utilize any compatible device to commence their tasks. The platform’s rapid, device-centric training, coupled with its hands-off deployment and user-friendly interface, results in reduced IT demands and enables a return on investment that can be realized in just a few weeks. Whether utilized for order picking, receiving, cross-docking, or various other supply chain operations, Velocity Voice effectively amplifies existing technological investments by transforming mobile devices into robust voice-processing solutions. Furthermore, this adaptability allows companies to streamline their workflows and significantly enhance productivity across their logistics operations.

Description

An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office
Cisco CX Cloud
Genesys Cloud CX
Google Meet
Ivanti
Microsoft Teams
Zoom

Integrations

Avaya Cloud Office
Cisco CX Cloud
Genesys Cloud CX
Google Meet
Ivanti
Microsoft Teams
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/velocity-voice

Vendor Details

Company Name

Tomato.ai

Country

United States

Website

tomato.ai/

Product Features

Product Features

Alternatives

Alternatives

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