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features
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support
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features
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support

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API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AccuSpeechMobile
Bright Pattern
Cynerio
HivePro Uni5
Ivanti Neurons for Discovery
NorthStar Navigator
Quickwork
Virima

Integrations

AccuSpeechMobile
Bright Pattern
Cynerio
HivePro Uni5
Ivanti Neurons for Discovery
NorthStar Navigator
Quickwork
Virima

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Ivanti

Founded

1985

Country

United States

Website

www.ivanti.com/solutions/ivanti-neurons

Vendor Details

Company Name

Support.com

Website

support.com

Product Features

Application Security

Analytics / Reporting
Open Source Component Monitoring
Source Code Analysis
Third-Party Tools Integration
Training Resources
Vulnerability Detection
Vulnerability Remediation

Cloud Cost Management

Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Resource Usage Reporting
Roles / Permissions
Spend and Cost Reporting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Vulnerability Management

Asset Discovery
Asset Tagging
Network Scanning
Patch Management
Policy Management
Prioritization
Risk Management
Vulnerability Assessment
Web Scanning

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Alternatives

Alternatives

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