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Description
Ivanti Neurons for IT Service Management is an enterprise-grade service management platform that helps transform IT help desks into strategic business enablers, covering the full service delivery lifecycle from initial request capture through remediation. Built on PinkVerify-certified ITIL best practices with a modular, no-code workflow design, it deploys quickly and scales to match organizational growth without requiring custom development. Automated ticket classification, pre-packaged specialist-level remediation actions, and intelligent routing empower service desk teams to resolve more incidents on the first call, reducing escalation costs and improving service level agreement performance. AI-powered chatbots provide 24/7 self-service for ticket creation, status checks, and updates, while voice automation integrates directly with existing phone infrastructure. Available cloud or on-premises, with native integration to Ivanti Neurons for IT Asset Management, HR, and Facilities, extending automated service delivery well beyond IT into every department that depends on consistent, efficient operations.
Description
kjello offers Managed IT services tailored for small to mid-sized businesses, functioning as a comprehensive IT department as a service. With a user-friendly self-service portal, employees can effortlessly request devices, software, and access in just a few clicks, while the processes of onboarding and offboarding are streamlined to take mere minutes rather than days. The platform encompasses a variety of modules, including firewall and network management, backup solutions, server support, telephony services (such as 3CX and Placetel), endpoint detection and response (EDR), along with management for Microsoft 365 and Google Workspace. All services are hosted in Germany, ensuring GDPR compliance and the implementation of multi-factor authentication for enhanced security. Customers receive assistance from knowledgeable support staff, boasting an impressive average first response time of just 4 minutes and a satisfaction rating of 4.9 out of 5. Established in 2004 by hagel IT-Services GmbH in Hamburg, kjello employs a team of 32 professionals and has successfully provided support to over 150 companies. Their pricing structure is straightforward, featuring CORE, PLUS, and PROJECTS tiers to accommodate various client needs. This comprehensive approach allows kjello to cater effectively to the diverse requirements of its clients, ensuring that they receive top-notch IT support.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Ivanti
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/ivanti-neurons-itsm
Vendor Details
Company Name
hagel IT-Services GmbH
Founded
2004
Country
Germany
Website
www.kjello.de
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
