Compare Ivanti Neurons for ITSM vs. Ivanti Neurons for Mobile Threat Defense

Ivanti Neurons for IT Service Management is an enterprise-grade service management platform that helps transform IT help desks into strategic business enablers, covering the full service delivery lifecycle from initial request capture through remediation. Built on PinkVerify-certified ITIL best practices with a modular, no-code workflow design, it deploys quickly and scales to match organizational growth without requiring custom development. Automated ticket classification, pre-packaged specialist-level remediation actions, and intelligent routing empower service desk teams to resolve more incidents on the first call, reducing escalation costs and improving service level agreement performance. AI-powered chatbots provide 24/7 self-service for ticket creation, status checks, and updates, while voice automation integrates directly with existing phone infrastructure. Available cloud or on-premises, with native integration to Ivanti Neurons for IT Asset Management, HR, and Facilities, extending automated service delivery well beyond IT into every department that depends on consistent, efficient operations.

Ivanti Neurons for Mobile Threat Defense offers a cloud-based solution that provides real-time protection against zero-day threats for both corporate and personal devices, safeguarding against various types of attacks including those targeting devices, networks, applications, and phishing attempts, while also automating threat remediation. This system effectively detects and blocks harmful URLs at the moment they are clicked, whether through email, SMS, social media, or other platforms, and promptly alerts users about any content that has been blocked. Integrated within Ivanti Neurons for MDM and Endpoint Manager Mobile clients, it requires no action from the end-users to install or activate, which facilitates complete adoption and empowers administrators to enforce compliance measures that prevent any disabling or removal of the service. Utilizing advanced machine learning, it consistently evaluates device traffic, installed applications, and potential zero-day vulnerabilities, yielding threat-assessment scores, comprehensive analytics, and in-depth reports. Moreover, continuous visibility into applications allows administrators to assess, permit, or restrict apps based on various risk indicators such as behavior patterns, certificates, and network interactions, ensuring a robust defense against evolving threats. With its automated processes and in-depth analytics, organizations can maintain a higher level of security and compliance effortlessly.