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Description
Ivanti Neurons for IT Asset Management delivers a centralized, single source of truth for every hardware, software, virtual, and cloud asset, tracked from initial purchase order through end-of-life disposal. The asset repository captures lifecycle status, location, warranty data, and ownership assignments, with automated data imports from discovery tools ensuring inventory accuracy at scale. Cost and contract visibility let IT teams roll up total cost of ownership by department, link invoices to individual assets, and receive configurable notifications ahead of contract renewals, keeping compliance audit-ready year-round. Software license management and usage analytics surface unused or underutilized applications to reduce unnecessary spend and optimize allocation. Native integration with Ivanti Neurons for IT Service Management ties asset data to service workflows, change management, and a self-service product catalog that reduces service desk volume and shadow IT. Hosted or on-premises deployment options and a no-code configuration platform mean the solution adapts to your workflows without custom development.
Description
ServiceDesk provides an effective solution for service-oriented businesses to efficiently handle customer complaints and service agreements. Utilizing traditional methods like Excel or spreadsheets presents numerous challenges, including the absence of centralized oversight and diminished control over fragmented data that may be stored across various folders, computers, branches, or even different regions. This disjointed approach complicates collaboration and hinders the ability to generate comprehensive reports and analytics, as information is typically managed in isolation by different stakeholders or managers. By adopting ServiceDesk, organizations can achieve centralized and systematic management of their service-related information. Its user-friendly interface and workflow features allow teams to concentrate on actionable tasks for prompt responses, enabling the management of service contracts, including warranties and annual maintenance contracts (AMCs), while also providing timely alerts for contracts nearing expiration, reminders for preventative maintenance services, and the ability to capture regional data and generate quotations. Ultimately, ServiceDesk streamlines operations, enhancing efficiency and effectiveness in handling service-related tasks.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$2 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/it-asset-management
Vendor Details
Company Name
Spinso
Founded
1998
Country
India
Website
www.spinso.com/ServiceDesk/index.html
Product Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
