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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ivanti Neurons for IT Asset Management delivers a centralized, single source of truth for every hardware, software, virtual, and cloud asset, tracked from initial purchase order through end-of-life disposal. The asset repository captures lifecycle status, location, warranty data, and ownership assignments, with automated data imports from discovery tools ensuring inventory accuracy at scale. Cost and contract visibility let IT teams roll up total cost of ownership by department, link invoices to individual assets, and receive configurable notifications ahead of contract renewals, keeping compliance audit-ready year-round. Software license management and usage analytics surface unused or underutilized applications to reduce unnecessary spend and optimize allocation. Native integration with Ivanti Neurons for IT Service Management ties asset data to service workflows, change management, and a self-service product catalog that reduces service desk volume and shadow IT. Hosted or on-premises deployment options and a no-code configuration platform mean the solution adapts to your workflows without custom development.

Description

Ivanti Neurons for IT Service Management is an enterprise-grade service management platform that helps transform IT help desks into strategic business enablers, covering the full service delivery lifecycle from initial request capture through remediation. Built on PinkVerify-certified ITIL best practices with a modular, no-code workflow design, it deploys quickly and scales to match organizational growth without requiring custom development. Automated ticket classification, pre-packaged specialist-level remediation actions, and intelligent routing empower service desk teams to resolve more incidents on the first call, reducing escalation costs and improving service level agreement performance. AI-powered chatbots provide 24/7 self-service for ticket creation, status checks, and updates, while voice automation integrates directly with existing phone infrastructure. Available cloud or on-premises, with native integration to Ivanti Neurons for IT Asset Management, HR, and Facilities, extending automated service delivery well beyond IT into every department that depends on consistent, efficient operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ivanti

Integrations

Ivanti

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/it-asset-management

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/ivanti-neurons-itsm

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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