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Description
Ivanti Neurons for Security Operations Management offers a unified platform designed for the oversight and automation of addressing security incidents and vulnerabilities across various domains including service management, operations, and development. Every security event is transformed into an incident, assigned a priority, and associated with configuration items in the CMDB, which allows teams to navigate the entire incident lifecycle from investigation to resolution, incorporating workflows for change management while simultaneously logging, classifying, and managing vulnerability remediation through Ivanti’s Risk-Based Vulnerability Management approach. The platform features seamless integrations with Azure DevOps and Jira, as well as support for any external solutions via REST APIs, ensuring that security findings are directly incorporated into DevOps workflows, thereby maintaining coherence between remediation efforts and development activities. Additionally, customizable dashboards and analytical tools provide immediate insights into risks, impacted assets, and the status of remediation efforts, while automated workflows efficiently allocate tasks to appropriate teams, enhancing overall productivity. This comprehensive approach not only streamlines security operations but also empowers organizations to proactively manage their security posture in an ever-evolving threat landscape.
Description
Ivanti Neurons for IT Service Management is an enterprise-grade service management platform that helps transform IT help desks into strategic business enablers, covering the full service delivery lifecycle from initial request capture through remediation. Built on PinkVerify-certified ITIL best practices with a modular, no-code workflow design, it deploys quickly and scales to match organizational growth without requiring custom development. Automated ticket classification, pre-packaged specialist-level remediation actions, and intelligent routing empower service desk teams to resolve more incidents on the first call, reducing escalation costs and improving service level agreement performance. AI-powered chatbots provide 24/7 self-service for ticket creation, status checks, and updates, while voice automation integrates directly with existing phone infrastructure. Available cloud or on-premises, with native integration to Ivanti Neurons for IT Asset Management, HR, and Facilities, extending automated service delivery well beyond IT into every department that depends on consistent, efficient operations.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/ivanti-neurons-for-security-operations-management
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/ivanti-neurons-itsm
Product Features
Industrial IoT
Condition Monitoring
Data Visualization
Factory Data Analytics
Machine Learning
Machine Workflow Creation
Predictive Maintenance
Production Line / Factory Insights
Real-Time Monitoring
Reporting / Analytics
Smart Alerts / Notifications
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal