Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Iterative Billing serves as a comprehensive billing and network management solution specifically designed for internet service providers, WISPs, and WiFi hotspot operators, capable of accommodating anywhere from a single hotspot to a maximum of 9,378 customers under one account. This platform streamlines the processes of billing, invoicing, and collections by integrating various payment systems such as M-Pesa, MTN MoMo, Airtel Money, and Flutterwave, while also offering rapid service activation or suspension via its built-in RADIUS server with Change of Authorization (CoA) capabilities. It efficiently manages both MikroTik RouterOS versions 6 and 7 (allowing onboarding over VPN without requiring public IPs) and Huawei OLTs, as well as enabling remote management of customer routers through TR-069 protocols. Users benefit from a Network Operations Center (NOC) monitor, a detailed network map, double-entry accounting features including payroll and stock management, invoicing aligned with KRA eTIMS standards, and customizable hotspot vouchers featuring branded captive portals. Additionally, a shared WhatsApp inbox equipped with an AI assistant and AI-driven agents for troubleshooting routers and resetting WiFi enhances user experience. The offering is rounded out by dedicated operator applications available on both iOS and Android, alongside a self-service app for subscribers. Notably, the pricing structure is based on usage, ensuring affordability while also being capped to prevent unexpected costs.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
Yes
API Access
Has API
No
Integrations
CCR1016-12G
Yes
CCR1016-12S-1S+
Yes
CCR1036-8G-2S+
Yes
CCR1072-1G-8S+
Yes
CCR2004-16G-2S+
Yes
CCR2004-16G-2S+PC
Yes
CCR2004-1G-12S+2XS
Yes
CCR2004-1G-2XS-PCIe
Yes
CCR2116-12G-4S+
Yes
Flutterwave
Yes
Integrations
CCR1016-12G
No
CCR1016-12S-1S+
No
CCR1036-8G-2S+
No
CCR1072-1G-8S+
No
CCR2004-16G-2S+
No
CCR2004-16G-2S+PC
No
CCR2004-1G-12S+2XS
No
CCR2004-1G-2XS-PCIe
No
CCR2116-12G-4S+
No
Flutterwave
No
Pricing Details
$0.135/customer/month
Free Trial
Yes
Free Version
No
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Iterative Billing
Founded
2024
Country
Kenya
Website
iterativebilling.com
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Billing and Provisioning
Billing & Invoicing
Yes
Carrier Access Billing
Yes
Contract Management
Yes
Customer Accounts
Yes
Customizable Billing
Yes
Flexible Rate Tables
Yes
Internet
Yes
Order Management
Yes
Post-Paid Systems
Yes
Pre-Paid Systems
Yes
Provisioning
Yes
Rating
No
Self Service Portal
Yes
Service Order System
Yes
VoIP
Yes
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes