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features
design
support

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Description

Discover the comprehensive management features and services designed to elevate your business operations. Your online store remains accessible and flexible across all devices, including mobile, tablet, and desktop. It is fully indexed by Google, ensuring you are easily discoverable in search results. Hosted on Amazon’s reliable, secure, and scalable servers, your store experiences minimal disruptions. Select the most effective online payment options to enhance your sales conversions, including MercadoPago, Pagseguro, Paypal, Pagar.me, Yapay, Cielo, Rede, and more. Benefit from seamless integrations with leading marketplaces such as Free Market, Dafiti, Netshoes, Magazine Luiza, and B2W, among others. You can effortlessly manage all sales directly through the platform. The system also integrates with postal services and carriers like Post Office, Best Shipping, Mandaê, TNT, JadLog, Azul Cargo, Transfolha, and many more. Additionally, your platform is connected to Instagram and Facebook, empowering you to boost your business and drive sales further. Finally, the platform is compatible with major ERP systems in the market, enhancing your operational efficiency and effectiveness.

Description

Enhance your customer engagement using over 20 channels within a single platform to deliver an exceptional experience with Qiscus. Turn leads into conversions, address complaints swiftly, and promote your products effectively through our integrated features. With a unified dashboard that combines multiple channels like WhatsApp, Facebook, Instagram, and LiveChat, you can streamline interactions seamlessly. Add a chat widget to your website and mobile applications for easy accessibility. Gain comprehensive insights into your customers, agents, and channels through detailed analytics. Our platform allows for integration with various systems to facilitate automation and growth. Thousands of businesses have successfully served millions of customers with Qiscus' innovative solutions, standing out in the competitive landscape. By maximizing customer trust throughout their journey, you can eliminate lead leakages and improve response times. Embrace your customers on a single, cohesive platform while managing their profiles through effective CRM tools. Respond to inquiries, showcase your products, and categorize customers using CRM and tagging for better organization. Furthermore, provide streamlined and efficient support with a multichannel inbox that enhances overall communication. This holistic approach not only optimizes customer interactions but also strengthens brand loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Instagram
Amazon Web Services (AWS)
Base.com
Facebook Messenger
Google Business Messages
Google Cloud Platform
Google Play
LINE
LiveChat
Microsoft Teams
PayPal
SmartHint
Telegram
WhatsApp
X (Twitter)
YouTube
Zalo
Zendesk

Integrations

Facebook
Instagram
Amazon Web Services (AWS)
Base.com
Facebook Messenger
Google Business Messages
Google Cloud Platform
Google Play
LINE
LiveChat
Microsoft Teams
PayPal
SmartHint
Telegram
WhatsApp
X (Twitter)
YouTube
Zalo
Zendesk

Pricing Details

$22.30 per month
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Irroba

Country

Brazil

Website

www.irroba.com.br/

Vendor Details

Company Name

Qiscus

Country

Indonesia

Website

www.qiscus.com/id

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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