Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Iris serves as a comprehensive framework for data collection, aimed at efficiently and swiftly delivering key performance indicators for network management. Designed to be robust and scalable, this framework addresses the common challenges encountered by internet service providers, effectively resolving various issues. The system is capable of generating insightful reports from extensive data sets, ensuring that users can interpret information meaningfully. As a holistic solution for network monitoring, Iris supports both enterprises and carrier-grade networks in their pursuit of achieving zero downtime and optimal performance levels. By employing advanced algorithmic techniques for the correlation and clustering of alerts, it allows for proactive identification of potential issues within the development ecosystem. Additionally, Iris Home offers an affordable and user-friendly option for monitoring home networks, providing crucial performance metrics for home internet connections with minimal computing requirements. This simplicity makes it an appealing choice for everyday users seeking to enhance their internet experience.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
SONIFI
Pricing Details
$10 per month
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Iris Network Systems
Country
South Africa
Website
irisns.com
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback