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Description
Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale.
Our learning management system Includes everything you need to create, present, manage, track, and improve highly-engaging and personalized educational experiences at scale, with support for robust all content types, built-in gamification features, support for high- and low-stakes certifications, conformance with accessibility standards, and powerful API and out-of-the-box integrations.
From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.
Description
USU Knowledge Management is the most trusted platform for knowledge management in contact centers. We provide relevant, easy-to-understand knowledge to your customer facing agents so they can provide better and more efficient customer service. It is more difficult to deal with the volume of information than it is to actually find it. We can only find the answers we need by contacting customer service. Our goal is to make customer support as easy as a Google search.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Salesforce
Yes
Slack
Yes
Adobe Connect
Yes
Adobe Marketo Engage
Yes
Articulate 360
Yes
Credly
Yes
Ethena
Yes
Facebook Live
Yes
GoTo Webinar
Yes
Google Meet
Yes
Integrations
Salesforce
Yes
Slack
Yes
Adobe Connect
No
Adobe Marketo Engage
No
Articulate 360
No
Credly
No
Ethena
No
Facebook Live
No
GoTo Webinar
No
Google Meet
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Intellum
Founded
2000
Country
United States
Website
www.intellum.com
Vendor Details
Company Name
USU Software
Founded
1977
Country
Germany
Website
www.usu.com/en-us/solutions/usu-knowledge-management/
Product Features
Course Authoring
Content Import / Export
Yes
Course Publishing
Yes
Gamification
Yes
Instructor-Led Courses
Yes
Interactive Content
Yes
PowerPoint Conversion
No
Self-Paced Courses
Yes
Storyboarding
Yes
Template Management
Yes
Test / Quiz Creation
Yes
Video Management
Yes
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Digital Adoption Platforms
Audience Segmentation
Yes
Content Creation
Yes
Contextual Guidance
Yes
Data Validation
No
In-App Training
No
Launch Management
Yes
Multi-Language
Yes
Self Service Tools
Yes
Surveys & Feedback
Yes
User Onboarding
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Learning Experience Platforms
Built-in Course Authoring
Yes
Content Sharing
Yes
Employee Portal
Yes
Gamification
Yes
Microlearning
Yes
Mobile Learning
Yes
Multi-User Collaboration
Yes
Recommendations
Yes
Reporting/Analytics
Yes
Self-Service Content Curation
Yes
Social Learning
Yes
Third Party Course Library
No
Learning Management Systems (LMS)
Academic / Education
No
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Corporate / Business
Yes
Customizable
Yes
Gamification
Yes
Learner Portal
Yes
Mobile Learning
Yes
Open Source
No
SCORM Compliance
Yes
Synchronous Learning
Yes
Video Conferencing
Yes
eCommerce
Yes
eLearning Companies
Yes
Mobile Learning
Academic / Education
No
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Certification Management
Yes
Content Management
Yes
Corporate / Business
Yes
Employee Training
Yes
Engagement Monitoring
Yes
Gamification
Yes
Media Management
Yes
Skills Tracking
Yes
Social Learning
Yes
Student Portal
Yes
Synchronous Learning
Yes
Testing / Assessments
Yes
Training Companies
Yes
Video Conferencing
Yes
Virtual Classroom
Yes
eCommerce
Yes
Training
Academic / Education
No
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
Yes
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
Yes
Virtual Event Platforms
Alerts/Notifications
Yes
Attendee Management
Yes
Customizable Branding
Yes
Event Management
Yes
File Sharing
Yes
Lead Capture
Yes
Live Audio/Video Chat
No
Live Text Chat
No
Mobile Access
Yes
Moderation
Yes
Pre-made Templates
No
Presentation Tools
No
Q&A
No
Reporting/Analytics
Yes
Social Media Promotion
No
Surveys/Polls
Yes
Virtual Booths
Yes
Virtual Lobby
Yes
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes