Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
Description
Timebutler is an online tool that simplifies time tracking, vacation planning and absence management. Employees can clock-in seamlessly, whether it's through a virtual clock or manual entry, while managers have a real-time view of work hours, overtime and leave requests.
Smart approval workflows ensure smooth processes, avoid scheduling conflicts, and ensure compliance with labor laws. Companies can customize settings to suit their needs, including custom user roles, absence policies, and reporting. Timebutler is designed for modern teams and offers mobile access, secure data storage that is GDPR compliant, and makes workforce management easy and transparent.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Inagent
Yes
Inconcert
Yes
Inconnect
Yes
Infunnel
Yes
Inspeech
Yes
Integrations
Inagent
No
Inconcert
No
Inconnect
No
Infunnel
No
Inspeech
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€29.95/month for up to 5 user
Simple flat-rate pricing starting at €29.95/month for up to 5 employees. Includes all core features, free onboarding, regular updates, and email support. A 6-weeks free trial is available. Additional employees can be added as your team grows. No setup fees or hidden costs.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Vendor Details
Company Name
Timebutler
Founded
2003
Country
Germany
Website
timebutler.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Absence Management
Analytics/Reporting
Yes
Approval Process Control
Yes
Attendance Tracking
Yes
Calendar Management
No
Compliance Management
Yes
Employee Database
Yes
Employee Scheduling
No
Leave Policy Management
Yes
Notifications/Alerts
No
Overtime Management
Yes
Role-Based Permissions
Yes
Time Off Management
Yes
Timesheet Management
No
Time Tracking
Automatic Time Capture
No
Billable & Non-Billable Hours
No
Billing & Invoicing
No
Employee Database
Yes
Expense Tracking
No
Mobile Time Tracking
Yes
Multiple Billing Rates
No
Offline Time Tracking
No
Online Time Tracking
Yes
Overtime Calculation
Yes
Time per Project Reporting
Yes
Timesheet Management
No
Vacation / Leave Tracking
Yes