Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

Description

Timebutler is an online tool that simplifies time tracking, vacation planning and absence management. Employees can clock-in seamlessly, whether it's through a virtual clock or manual entry, while managers have a real-time view of work hours, overtime and leave requests. Smart approval workflows ensure smooth processes, avoid scheduling conflicts, and ensure compliance with labor laws. Companies can customize settings to suit their needs, including custom user roles, absence policies, and reporting. Timebutler is designed for modern teams and offers mobile access, secure data storage that is GDPR compliant, and makes workforce management easy and transparent.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Inagent Yes 
Inconcert Yes 
Inconnect Yes 
Infunnel Yes 
Inspeech Yes 

Integrations

Inagent No 
Inconcert No 
Inconnect No 
Infunnel No 
Inspeech No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€29.95/month for up to 5 user
Simple flat-rate pricing starting at €29.95/month for up to 5 employees. Includes all core features, free onboarding, regular updates, and email support. A 6-weeks free trial is available. Additional employees can be added as your team grows. No setup fees or hidden costs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Vendor Details

Company Name

Timebutler

Founded

2003

Country

Germany

Website

timebutler.com

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Absence Management

Analytics/Reporting Yes 
Approval Process Control Yes 
Attendance Tracking Yes 
Calendar Management No 
Compliance Management Yes 
Employee Database Yes 
Employee Scheduling No 
Leave Policy Management Yes 
Notifications/Alerts No 
Overtime Management Yes 
Role-Based Permissions Yes 
Time Off Management Yes 
Timesheet Management No 

Time Tracking

Automatic Time Capture No 
Billable & Non-Billable Hours No 
Billing & Invoicing No 
Employee Database Yes 
Expense Tracking No 
Mobile Time Tracking Yes 
Multiple Billing Rates No 
Offline Time Tracking No 
Online Time Tracking Yes 
Overtime Calculation Yes 
Time per Project Reporting Yes 
Timesheet Management No 
Vacation / Leave Tracking Yes 

Alternatives

TelStrat WFO Reviews

TelStrat WFO

Serenova

Alternatives

KENJO Reviews

KENJO

Kenjo
AgentTime Reviews

AgentTime

Portage Communications