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Average Ratings 0 Ratings
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
Description
Timebutler is an online tool that simplifies time tracking, vacation planning and absence management. Employees can clock-in seamlessly, whether it's through a virtual clock or manual entry, while managers have a real-time view of work hours, overtime and leave requests.
Smart approval workflows ensure smooth processes, avoid scheduling conflicts, and ensure compliance with labor laws. Companies can customize settings to suit their needs, including custom user roles, absence policies, and reporting. Timebutler is designed for modern teams and offers mobile access, secure data storage that is GDPR compliant, and makes workforce management easy and transparent.
API Access
Has API
API Access
Has API
Integrations
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€29.95/month for up to 5 user
Simple flat-rate pricing starting at €29.95/month for up to 5 employees. Includes all core features, free onboarding, regular updates, and email support. A 6-weeks free trial is available. Additional employees can be added as your team grows. No setup fees or hidden costs.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Vendor Details
Company Name
Timebutler
Founded
2003
Country
Germany
Website
timebutler.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Absence Management
Analytics/Reporting
Approval Process Control
Attendance Tracking
Calendar Management
Compliance Management
Employee Database
Employee Scheduling
Leave Policy Management
Notifications/Alerts
Overtime Management
Role-Based Permissions
Time Off Management
Timesheet Management
Time Tracking
Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking