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ease
features
design
support

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Description

Enhancing the guest experience involves effective communication before, during, and after their stay. The Instio GEM automated communication platform facilitates this interaction by ensuring timely messages are sent to guests automatically, significantly improving their overall experience. By bridging the gap between operations teams and guests through SMS, email, and in-app messaging, the platform streamlines communication. You can design automated messages to manage routine interactions that usually consume much of your time, and these will be dispatched based on the triggers you establish. Additionally, you can automate communications for tasks like check-in and check-out instructions, as well as special wishes for birthdays or anniversaries, along with sequences for follow-up messages, including requests for reviews, which ultimately minimizes the need for manual engagement. This comprehensive approach not only increases efficiency but also fosters a more personalized experience for each guest.

Description

Experience a reduction in front desk inquiries by over 25%, cut brand quality audit costs by 56%, and eliminate long queues and excessive wait times. Witness a boost in your Net Promoter Score (NPS) exceeding 35%, while also elevating your Revenue Per Available Room (RevPAR). Achieve extraordinary guest engagement rates soaring from the standard 10% to an impressive 60% for those currently staying with you. Obtain real-time insights into guest issues, allowing you to address them in mere minutes instead of days. Enhance the guest experience by utilizing an ever-evolving, detailed guest profile that supports precise micro-segmentation and targeted marketing efforts. Drive in-house revenue through up-selling options, referrals to local attractions, partner promotions, and additional transactions during guests' stays. VenueLytics stands out as an all-encompassing AI platform specializing in guest experience and data analysis, significantly elevating your guest engagement and profitability. Additionally, collect valuable feedback from your guests and promptly engage with both in-stay and online reviews to maintain a positive relationship with your clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ASI PMS
FLEXIPASS
Junos Traffic Vision

Integrations

ASI PMS
FLEXIPASS
Junos Traffic Vision

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$79.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Instio

Founded

2015

Country

India

Website

instio.co/guest-messaging/

Vendor Details

Company Name

VenueLytics

Founded

2015

Country

United States

Website

www.venuelytics.ai/

Product Features

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Venue Management

Attendee Management
Billing & Invoicing
Contract Management
Customer Management
Event Management
Food & Beverage Management
Multi-Facility
Reservations Management
Resource Booking
Sales Management
Staff Management

Alternatives

Alternatives

Ur Venue Reviews

Ur Venue

Venue Management Systems