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Description
Enhancing the guest experience involves effective communication before, during, and after their stay. The Instio GEM automated communication platform facilitates this interaction by ensuring timely messages are sent to guests automatically, significantly improving their overall experience. By bridging the gap between operations teams and guests through SMS, email, and in-app messaging, the platform streamlines communication. You can design automated messages to manage routine interactions that usually consume much of your time, and these will be dispatched based on the triggers you establish. Additionally, you can automate communications for tasks like check-in and check-out instructions, as well as special wishes for birthdays or anniversaries, along with sequences for follow-up messages, including requests for reviews, which ultimately minimizes the need for manual engagement. This comprehensive approach not only increases efficiency but also fosters a more personalized experience for each guest.
Description
Managing a hotel can often feel overwhelming, but to alleviate the burdens associated with shift transitions, neglected checklists, and unfinished tasks, along with maintenance issues, RunShiftRun emerges as the essential software you need! This innovative cloud-based solution addresses those irritating challenges that can result in disengaged employees and significant waste of both time and resources. With RunShiftRun, your guests can conveniently download our dedicated app to engage with your staff and various departments whenever they need assistance. They will have the ability to request services, share feedback, and much more, enhancing their overall experience. Effective observation is crucial for identifying and resolving issues promptly. By replacing outdated communication tools like handwritten logs, scattered sticky notes, and walkie-talkies, RunShiftRun introduces a social platform that documents communication, fostering greater accountability and operational efficiency. Additionally, this modern approach ensures that everyone is on the same page, which ultimately leads to a smoother hotel management experience.
API Access
Has API
No
API Access
Has API
No
Integrations
FLEXIPASS
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Instio
Founded
2015
Country
India
Website
instio.co/guest-messaging/
Vendor Details
Company Name
RunShiftRun
Founded
2016
Country
United States
Website
runshiftrun.com
Product Features
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
Yes
Employee Management
Yes
Extended Stay
Yes
Front Office Management
Yes
GDS / OTA Integration
No
Group Management
Yes
Guest Experience (GEM)
Yes
Housekeeping Management
Yes
Loyalty Program
Yes
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
No
Multi-Property
Yes
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
Yes
Single Property
Yes
Vacation Rental
No
