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Description
Accelerate ticket resolutions in real-time by approving, assigning, and addressing them using cutting-edge AI technology. Experience a range of innovative features, including integrated field support, ticket creation through WhatsApp, chatbots, and self-service portals. Harness prebuilt helpdesk workflows driven by ML/NLP algorithms, eliminating the need for agents and customers to sort through allocations based on product catalogs or issue classifications. Effortlessly enhance critical KPIs such as CSAT, FCR, and CES while gaining insights by transforming customer analytics into actionable helpdesk strategies. Utilize a unified source of truth that empowers agents to deliver personalized interactions, ensuring customers feel appreciated and understood. Seamlessly integrate with external applications to elevate customer support, all while minimizing time, effort, and operational costs. Quickly connect with platforms like Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk streamlines processes with its user-friendly interface, significantly boosting agent productivity for more proactive customer assistance. Ultimately, this comprehensive approach not only improves customer satisfaction but also optimizes overall service efficiency.
Description
Efficiently oversee various solutions from multiple vendors with a user-friendly and centralized console. Gain valuable insights to tackle challenges related to network performance, faults, resource allocation, and change management. You can manage hybrid networks, including both legacy and virtualized systems, along with software-defined and self-organizing networks, making customer enablement straightforward. Infraon’s product range holds SOC2 certification, ensuring it meets top-notch standards for data security, availability, processing integrity, confidentiality, and privacy. The Infraon OSS platform serves as a unified system that connects physical and virtual infrastructure, allowing for smooth management of hybrid, transport, fiber, IP, and wireless networks. Enhance your infrastructure's efficiency, streamline operations through automation, and capitalize on your services to boost competitiveness, helping you transform into a nimble and effective service provider. Comprehensive provisioning starts from the initial stages, accompanied by periodic OS image backups, configuration management, and alerts for any changes that occur. This holistic approach guarantees that your network remains robust and responsive to evolving demands.
API Access
Has API
API Access
Has API
Integrations
Infraon Infinity
JSON
LiveChat
Mailchimp
Microsoft Teams
Salesforce
Slack
WhatsApp
Integrations
Infraon Infinity
JSON
LiveChat
Mailchimp
Microsoft Teams
Salesforce
Slack
WhatsApp
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Infraon
Founded
2021
Country
United States
Website
infraon.io/infraon-helpdesk.html
Vendor Details
Company Name
Infraon
Founded
2021
Country
United States
Website
infraon.io/infraon-oss.html
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
