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support

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Description

The Genome Solution empowers businesses in various sectors to harness analytics for delivering tailored experiences to their end-users. This innovative solution enables companies to track customer interactions across multiple channels, including digital platforms, social media, and offline engagements, while integrating the internal data they possess based on behavioral traits, referred to as genomes. With a collection of over 5,000 pre-built customer genomes, it streamlines the process of data preparation and analysis, allowing enterprises to save up to 80% of the time typically spent on data setup. This efficiency not only accelerates data analysis but also lays the groundwork for advanced predictive and prescriptive analytics, fostering insights that are contextual and personalized to specific customer personas. Ultimately, the Genome Solution transforms how businesses understand and respond to their customers' needs in a rapidly evolving market.

Description

SAP solutions extend far beyond the capabilities of conventional CRM systems. They incorporate advanced in-memory technology and Big Data analytics, enabling you to facilitate real-time, contextual, and personalized engagement with customers across various channels and business sectors. Gain profound insights into customer behavior and social trends to enhance your impact on every transaction, regardless of location. Ensure that each customer feels uniquely valued by delivering tailored experiences across all platforms. Our solutions also enhance the digital shopping experience, creating seamless interactions through mobile, social, and e-commerce channels. Equip your service representatives with the necessary visibility into customer needs and immediate problem-solving tools to foster loyalty and optimize costs effectively. This comprehensive approach not only strengthens customer relationships but also drives significant business growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adfinity No 
AssurX No 
Bizweaver No 
CloudHub No 
EASY DMS No 
Edstein No 
ExpertusONE LMS No 
In Mind Cloud No 
Joopy No 
Kapture CX No 
KeepItSafe No 
Lockstep No 
NETSOFT MLM No 
NiCE CXone Mpower No 
NovelVox Agent Accelerator No 
Qualibrate No 
Rep AI No 
SimpliField No 
Vincle CRM No 
censhare No 

Integrations

Adfinity Yes 
AssurX Yes 
Bizweaver Yes 
CloudHub Yes 
EASY DMS Yes 
Edstein Yes 
ExpertusONE LMS Yes 
In Mind Cloud Yes 
Joopy Yes 
Kapture CX Yes 
KeepItSafe Yes 
Lockstep Yes 
NETSOFT MLM Yes 
NiCE CXone Mpower Yes 
NovelVox Agent Accelerator Yes 
Qualibrate Yes 
Rep AI Yes 
SimpliField Yes 
Vincle CRM Yes 
censhare Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/services/data-analytics/offerings/infosys-customer-genome-solution.html

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture No 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools No 
Source Tracking No 

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