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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infosys Cobalt represents a comprehensive suite of services, solutions, and platforms designed to significantly enhance cloud-driven enterprise transformation. It empowers organizations to reimagine their operations from the ground up and develop innovative cloud-first capabilities that ensure smooth interactions across public, private, and hybrid cloud environments, incorporating PaaS, SaaS, and IaaS models. By tapping into the collaborative power of the Infosys Cobalt community, businesses can swiftly implement solutions and establish adaptive business models that respond effectively to evolving market demands while adhering to rigorous global, regional, and industry-specific regulatory and security requirements. Moreover, leveraging the extensive capabilities of the cloud ecosystem alongside the vibrant community of innovators provided by Infosys Cobalt can lead to substantial improvements in overall business performance and value creation. This unique approach not only fosters agility but also promotes a culture of continuous innovation within enterprises.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

XTEL AI
Triple Point S&OP

Integrations

XTEL AI
Triple Point S&OP

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/services/cloud-cobalt.html

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Cloud Security

Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management

Digital Workplace

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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