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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance every facet of labor management and productivity using Infor® Workforce Management. This powerful, enterprise-level software solution focuses on workforce planning, execution, and analysis, leveraging a reliable technology platform that offers features such as time and attendance tracking, demand-based scheduling, workforce scheduling, and tools for absence management. Infor WFM supports seamless integration and data exchange through its advanced architecture, enabling businesses to tackle today’s complex scheduling challenges with a specialized scheduling tool. Streamline everyday scheduling operations by utilizing cross-team collaboration and staff-floating capabilities, allowing for adaptable workforce management. Make data-driven decisions with scientifically optimized schedule generation, and give your employees the ability to take charge of their own schedules. The system incorporates a self-learning algorithm that evaluates historical data, past performance metrics, weather conditions, and promotional information to refine scheduling accuracy and efficiency. This innovative approach empowers organizations to respond proactively to changing workforce needs and enhances overall productivity.

Description

Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$275 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/solutions/people/wfm

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/energy-utilities/cloud/

Product Features

Absence Management

Analytics/Reporting
Approval Process Control
Attendance Tracking
Calendar Management
Compliance Management
Employee Database
Employee Scheduling
Leave Policy Management
Notifications/Alerts
Overtime Management
Role-Based Permissions
Time Off Management
Timesheet Management

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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