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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Realiti® stands out as the sole liquidity management software available that effectively handles intraday cash and liquidity in real-time. By integrating a comprehensive suite of analytical and insight modules, Realiti harnesses extensive knowledge from the financial sector, employs intraday specialists, and features a cutting-edge bank compliance management tool within a single, contemporary solution. Its design is engineered to consistently manage immense data volumes while offering the real-time transparency required by diverse user groups within an organization, thereby equipping forward-thinking companies in the financial services sector to oversee intraday operations and ensure compliance. As financial regulators globally heighten their expectations for even smaller and mid-sized banks to adhere to a dynamic intraday liquidity regulatory framework, Infor® has responded by launching Realiti® Essentials. This offering includes a ready-to-use, comprehensive SaaS version that consolidates three key software modules, delivering an economical resolution to meet these emerging challenges while facilitating better liquidity management. This innovative approach positions organizations to not only comply with regulations but also enhance their financial decision-making capabilities.

Description

NiCE Employee Engagement Manager is an AI-powered automation tool built to improve workforce engagement and scheduling flexibility. It enables agents to manage their schedules through mobile self-service features such as shift trades and time-off requests. EEM automates intraday staffing adjustments to ensure service levels are maintained. AI-based business rules streamline decision-making while providing transparency into staffing changes. The platform reduces manual administrative work for managers and planners. Employees gain greater ownership over their schedules, leading to higher satisfaction and retention. Real-time alerts help agents stay productive and self-correct when needed. EEM supports dynamic schedule management across distributed and hybrid teams. The solution integrates seamlessly with broader workforce management systems. NiCE EEM helps organizations create a more flexible and engaged contact center workforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AmplifAI No 
NiCE CXone Mpower No 
NiCE Workforce Management (WFM) No 

Integrations

AmplifAI Yes 
NiCE CXone Mpower Yes 
NiCE Workforce Management (WFM) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/realiti

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management/nice-iex-wfm/automate

Product Features

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

Alternatives

Realiti Reviews

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