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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

InfiniteCRM assists you in effectively managing interactions with customers, potential clients, and partners, fostering high-quality relationships and creating positive experiences that benefit both your customers and your business. It is offered in both On-premise and Cloud formats, as well as through a mobile application, ensuring seamless integration with various company infrastructures and specific needs. You can conveniently manage customer relationships using the platform on your smartphone or tablet. Tailor and establish processes that align with your business goals and requirements. As a vital component of your IT ecosystem, InfiniteCRM connects with management and ERP systems through web services. You can design and automate business and service workflows to enhance customer interactions. Engage with your customers and exchange information through your chosen communication channels. With support for six languages already implemented, InfiniteCRM can easily adapt to your multilingual needs and expand further as necessary. This flexibility ensures that businesses of all sizes can utilize InfiniteCRM effectively, enhancing overall productivity and customer satisfaction.

Description

InfiniteKM is a cloud-driven solution designed to provide a uniform and compliant Customer Experience (CX) across all interactions by enhancing Knowledge Management (KM). It ensures that customers receive timely and accurate information, fostering an engaged and compliant business model with uniform service delivery. By integrating seamlessly with existing technologies like Salesforce, Dynamics, and SharePoint, the InfiniteKM platform promotes governance, risk management, and compliance throughout the organization, empowering teams with the necessary answers. Leading organizations depend on InfiniteKM daily to guarantee that their teams and customers access timely and relevant information across all channels, thereby enhancing CX and ensuring better compliance. Additionally, the platform is utilized to promote strategic alignment among leadership, cultivate team culture, and boost employee engagement, which collectively enhances their capability to provide exceptional CX. This comprehensive approach not only bolsters efficiency but also paves the way for sustainable growth and innovation within the enterprise.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365
Microsoft SharePoint
Salesforce

Integrations

Microsoft Dynamics 365
Microsoft SharePoint
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PAT

Founded

1992

Country

Italy

Website

www.pat.it

Vendor Details

Company Name

InfiniteKM

Country

United States

Website

www.infinitekm.com/Login.aspx

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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