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Description
We offer a comprehensive suite of services that include implementation, integration, synchronization, auditing, and personalized strategic advice tailored to your digital marketing, eCommerce platforms, and marketplace operations. Since 2005, we have proudly remained independent while collaborating with retailers, brand owners, distributors, and investors to achieve swift growth across multiple eCommerce channels. Our online marketing strategies are designed to boost website traffic, enhance profitability, and facilitate lead generation. We provide expert insights and solutions from conceptualization to execution, coupled with ongoing management of your online store. Our services encompass an integrated social commerce strategy, management of promotional campaigns, and starter packages to kick off your initiatives. Additionally, we specialize in creating high-quality, custom eBay product and store templates that adhere strictly to eBay's standards and guidelines. We also assist in selecting and customizing eCommerce platforms, integrating systems, conducting thorough testing, and installing extensions to ensure you get the most out of your technological investments, helping you navigate the complexities of the eCommerce landscape effectively.
Description
Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Shopify
WooCommerce
Amazon
Cdiscount
Gmail
Linnworks
eBay
Integrations
BigCommerce
Shopify
WooCommerce
Amazon
Cdiscount
Gmail
Linnworks
eBay
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$33 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
inDemand
Founded
2004
Country
Australia
Website
www.indemand.com.au
Vendor Details
Company Name
Replyco
Founded
2019
Country
United Kingdom
Website
replyco.com
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Email Management
Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
