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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Incident Index streamlines the process of conducting structured root cause analyses and producing incident reports that are ready for stakeholders, eliminating the need for the traditional post-incident write-up. Rather than gathering disparate notes and compiling them into a document at a later time, it facilitates the RCA session directly, documenting the timeline, causal factors, and employing the 5 Whys methodology in real time, resulting in an immediate output as the analysis unfolds. Designed to address the common frustration of having to rewrite incident reports following each review, Incident Index introduces a straightforward, session-oriented workflow that enhances team alignment during discussions. As a result, teams can exit the meeting equipped with a comprehensive RCA and a report that is promptly available for sharing with leadership or clients, ensuring transparency and efficiency in communication. This innovative approach not only saves time but also fosters collaboration, making incident analysis more effective and actionable.

Description

Runframe offers a solution for incident management and on-call scheduling specifically designed for engineering teams and is seamlessly integrated within Slack. By using the command /incident, teams can easily declare incidents, prompting Runframe to automatically create a dedicated channel, designate responders, and keep a comprehensive log of every action taken. The system also features on-call rotations paired with escalation policies that notify the appropriate individual if there is no response. To enhance operational efficiency, analytics monitor metrics like MTTR, MTTA, and on-call equity, while post-incident evaluations utilize timelines that are generated automatically for a detailed review. This ensures that teams can effectively learn from past incidents and continually improve their response strategies.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Slack

Integrations

Slack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Incident Index

Founded

2026

Country

United States

Website

incidentindex.com

Vendor Details

Company Name

Runframe

Founded

2025

Website

runframe.io

Product Features

Product Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

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