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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Are you looking to keep track of your PBX call traffic? Do you need assistance in managing your wireless expenses or wish to enhance an old reporting application? If you are frustrated with the steep upgrade and support fees from your current CDR reporting provider, look no further. With more than two decades of expertise and countless installations under our belt, our InCharge CDR and Wireless Reporting application is the perfect solution for you. Boasting a comprehensive array of features and backed by our knowledgeable service team based in North America, we ensure that all your needs are met. Don't hesitate to reach out to us to explore upgrade options or to inquire about new system acquisitions. We're here to help you navigate your telecommunications challenges effectively.

Description

A call accounting system, often paired with voice analytics, is a specialized software tool designed to capture and process records of outgoing, incoming, and internal calls made through a telephone system, incorporating details such as the Destination City and State, associated Costs, Trunk information, and the names and departments of Extension Users. This refined data enables the generation of various detailed and summary reports, which serve to evaluate multiple aspects of telephone usage and the overall efficiency of the system. Advances in computer technology and innovative programming approaches have empowered developers to elevate these analytics to new heights. The latest software solutions are compatible with traditional PBXs, cutting-edge IP systems, and mobile devices. Additionally, since many of these contemporary systems operate via web browsers, they significantly enhance accessibility for managers throughout the organization, equipping them with essential insights to oversee their departments more effectively and make informed decisions based on the data presented. As a result, organizations can optimize their communication strategies and improve overall operational performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

eTEL Technologies

Founded

2001

Country

Canada

Website

www.eteltech.com

Vendor Details

Company Name

Connections

Founded

1986

Country

United States

Website

www.callaccounting.com/call-accounting-voice-analytics/

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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