Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.
Description
Playback activity detection, blacklisting, and connection encryption are all essential measures to enhance data security and prevent identity theft. In today's world, prioritizing customer experience is more important than ever. This is why VoicePIN is crafted for seamless integration across various customer interaction platforms, including IVRs, call centers, mobile apps, websites, and IoT devices. The verification process for VoicePIN utilizes a biometric password that is both lexical and language-independent, eliminating the need for Automatic Speech Recognition (ASR). Our system is designed to support the global expansion of your business, regardless of the number of countries you serve. Avoid the pitfalls of complex and time-intensive procedures by utilizing VoicePIN, which is easy to install and integrate. Simply connect our API and begin to enhance your business operations. By implementing VoicePIN, you can lower customer service costs, ultimately saving both time and money. Our plans offer flexibility, allowing you to customize system parameters to fit your unique business requirements. Whether your application focuses on transactions or other purchases, it is essential that your customers experience unparalleled convenience. With VoicePIN, you can provide a user-friendly interface that fosters customer satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Illuma
Founded
2016
Country
United States
Website
illuma.cx/
Vendor Details
Company Name
VoicePIN
Country
Poland
Website
voicepin.com
Product Features
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No