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Description
We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.
Description
The integration of facial and vocal biometric authentication provides an exceptionally secure and user-friendly experience. Sensory employs its proprietary algorithms for speaker verification, facial recognition, and biometric fusion, drawing on its expertise in speech processing, computer vision, and machine learning. This innovative blend of facial and voice recognition maximizes security while ensuring a fast, convenient, and user-friendly verification process. Additionally, biometrics offer significant advantages over traditional authentication methods in terms of convenience. However, not all biometric solutions are equally reliable, as some may be susceptible to false positives, a risk known as "spoofing." Sensory's cutting-edge strategy incorporates both passive facial liveness and active vocal liveness, or a combination of both, utilizing a sophisticated deep learning model that significantly mitigates the risk of fraud from tactics such as 3D masks, photographs, and video recordings. This advanced approach sets Sensory apart in the biometric landscape, ensuring that users can trust the security of their authentication methods without compromising on ease of use.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Illuma
Founded
2016
Country
United States
Website
illuma.cx/
Vendor Details
Company Name
Sensory
Founded
1994
Country
United States
Website
www.sensory.com/face-voice-biometrics
Product Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval