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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.

Description

We hold the conviction that all financial institutions, no matter their scale, should have access to top-tier technology to effectively serve their local communities. Our IT services are specifically tailored for community banks and credit unions, focusing on compliance to keep them informed about the latest advancements in technology, emerging security threats, changes in regulations, and FFIEC standards. According to our sentiment survey, the primary concerns expressed by community banks and credit unions revolve around exams and audits, cyber threats, business continuity strategies, and disaster recovery plans. Learn how five financial institutions tackled the challenges encountered by their Information Security Officers through the implementation of a Virtual ISO service (VISO). In our informative white paper, "Discover How 5 Financial Institutions Are Overcoming Challenges Faced by the ISO," we delve deep into these solutions. Take action today and #BeCyberSmart. As part of our initiative for National Cybersecurity Awareness Month (NCSAM), we are pleased to provide a selection of our most sought-after resources aimed at supporting community banks and credit unions in enhancing their cybersecurity measures.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Illuma

Founded

2016

Country

United States

Website

illuma.cx/

Vendor Details

Company Name

Safe Systems

Country

United States

Website

www.safesystems.com

Product Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Product Features

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

Alternatives

Alternatives

VendorInsight Reviews

VendorInsight

Mitratech
FraudXchange Reviews

FraudXchange

ThreatAdvice