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Description
Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.
Description
Monitoring the performance of transactions in .NET applications is essential, especially for organizations that rely on SharePoint, as they depend on the speed and reliability of .NET to support their mission-critical tasks. With Precise for .NET, users benefit from low-impact monitoring capabilities and an intuitive interface that allows for detailed analysis of transaction performance throughout the .NET infrastructure, which includes components like Internet Information Services (IIS) and SQL Server. By integrating Precise for .NET, one can also oversee the entire technology stack of other prevalent application technologies, such as web platforms and Java-based systems. The focus on in-depth tracking of transactions extends into databases, providing insights that are crucial for optimizing performance. In scenarios where altering the application transaction text is not feasible, tuning database objects becomes vital, allowing for improvement by evaluating the performance of the currently active objects. This comprehensive monitoring approach empowers organizations to maintain operational efficiency and enhance their application performance effectively.
API Access
Has API
API Access
Has API
Integrations
Wufoo
Pricing Details
$1,499 per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ignatiuz Software
Founded
2014
Country
United States
Website
www.ignatiuz.com/products/help-desk-app/
Vendor Details
Company Name
IDERA
Website
www.idera.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions