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Description
Utilize our extensive expertise and comprehensive business libraries to save time and enhance efficiency. We manage the entirety of your company's assets and business operations seamlessly. Experience automated processing of all your business functions with absolutely no coding required, allowing for effortless implementation. The ISILOG-ISIWARE Group, a key contributor in the software publishing sector for IT service management, general services, and quality assurance, boasts a dedicated team of nearly 100 professionals located in Nantes and Paris. With a robust 25 years in the industry, the Group proudly serves over 950 clients and 83,000 users across France and Europe. Holding ISO 9001 and ISO 20000-1 certifications, ISILOG-ISIWARE is committed to meeting the quality standards expected by its clients and strives for continuous improvement in customer satisfaction. Their IWS and NORMEA solutions are offered in both SaaS and License formats and come with NF Software certification, highlighting the reliability and compliance of their services, ensuring businesses can operate with confidence. This dedication to quality and customer care positions the Group as a reliable partner in navigating the complexities of modern business operations.
Description
Servicetrac empowers service contractors across the cleaning, security, and facilities management industries to fulfill their commitments to clients effectively. By managing everything from tasks and incidents to tours and patrols, as well as assessing the quality of services rendered, Servicetrac enhances performance, minimizes costs and risks, and boosts customer satisfaction. With its centralized platform, users gain improved oversight of field operations and team activities, complemented by service-level insights that inform strategic decisions and help meet Service Level Agreements (SLAs). Additionally, Servicetrac captures data in real-time, providing alerts for critical updates, which enables proactive, data-informed decision-making to mitigate risks and ensure high-quality customer service. Furthermore, the system promotes SLA compliance and effective service delivery by allowing mobile audits and inspections at client locations, while aggregating essential data to a central hub for streamlined management. This comprehensive approach not only enhances operational efficiency but also empowers contractors to build stronger relationships with their customers.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ISILOG GROUP
Founded
1992
Country
France
Website
www.isilog.com
Vendor Details
Company Name
TEAM Software
Founded
1989
Country
United States
Website
teamsoftware.com/software/servicetrac/
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management