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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

IRIS provides hotels with the tools to connect with their guests in a personalized manner. Through the IRIS Guest platform, hotels can consolidate various features and integrations into a single, user-friendly solution that caters to guests. All that guests need is a smart device and internet access to enjoy a wide range of services. By integrating IRIS Guest Web into an existing hotel application, hotels can utilize all available features and functions with minimal development effort. This setup is particularly advantageous for hotel chains, as it enables guests to explore multiple properties through one application. To facilitate mobile check-in and mobile key functionalities, the use of IRIS Guest Mobile is essential. Each device is assigned to a specific room, ensuring that when guests check in, their device automatically adjusts to their preferred language, offering a warm welcome upon arrival. The IRIS Guest products are designed on the robust IRIS Guest API, which is also accessible to partners and customers to create tailored guest experiences. Additionally, you can take advantage of our APIs to develop your own unique solutions that further enhance the guest experience. Such flexibility allows for innovation and customization in service delivery, meeting various guest needs effectively.

Description

Ivy merges human knowledge with automated solutions to deliver precise and prompt communication to guests, allowing hotel personnel to focus on other tasks while improving the overall guest experience. By welcoming guests and tailoring their stay according to individual preferences, Ivy ensures that all requests are addressed within a fraction of a second. Additionally, it provides valuable insights into both guest experiences and operational efficiency through its comprehensive analytics, enabling all guest interactions to be managed seamlessly from a single platform. Discover the various methods by which Ivy engages with guests and elevates satisfaction ratings. This innovative approach not only streamlines communication but also fosters a more personalized and enjoyable stay for each visitor.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Agilysys Lodging Management System Yes 
Apple Pay Yes 
FLEXIPASS No 
FreedomPay Yes 
Front No 
Google Pay Yes 
Infor CRM Yes 
Knowcross Yes 
Lightspeed Retail Yes 
Maestro PMS No 
Oracle Cloud Infrastructure Yes 
Oracle Hospitality Reporting and Analytics Yes 
Stayntouch PMS No 
Stripe Yes 
WebRezPro No 

Integrations

Agilysys Lodging Management System No 
Apple Pay No 
FLEXIPASS Yes 
FreedomPay No 
Front Yes 
Google Pay No 
Infor CRM No 
Knowcross No 
Lightspeed Retail No 
Maestro PMS Yes 
Oracle Cloud Infrastructure No 
Oracle Hospitality Reporting and Analytics No 
Stayntouch PMS Yes 
Stripe No 
WebRezPro Yes 

Pricing Details

$120 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IRIS

Founded

2006

Country

United Kingdom

Website

www.iris.net/guest-apps

Vendor Details

Company Name

Go Moment

Founded

2010

Country

United States

Website

www.gomoment.com

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition Yes 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

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