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support

Description

IMsupporting is a hybrid AI live chat platform built for organisations that need fast, reliable and secure digital support. It blends human operators with AI-driven automation, enabling the system to handle FAQs, triage, workflow steps and data capture before escalating to a human instantly when required. IMsupporting includes a RAG-based knowledge engine that ingests PDFs, documents and internal content, allowing the AI to answer queries using verified data. The platform features multi-tenant isolation, a customisable chat widget, operator dashboards and real-time analytics covering volume, performance and usage. All data is processed and stored in UK datacentres with full GDPR compliance. Designed for councils, emergency services, public-sector teams and private companies, IMsupporting provides a stable, scalable and secure solution for modernising customer engagement while reducing operational load through intelligent automation.

Description

Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WordPress Yes 
Facebook No 
Google Analytics No 
LinkedIn No 
NetSuite No 
Parsey No 
Salesforce Agentforce Service No 
Shopify Yes 
Weebly Yes 
X (Twitter) No 
Zendesk No 

Integrations

WordPress Yes 
Facebook Yes 
Google Analytics Yes 
LinkedIn Yes 
NetSuite Yes 
Parsey Yes 
Salesforce Agentforce Service Yes 
Shopify No 
Weebly No 
X (Twitter) Yes 
Zendesk Yes 

Pricing Details

£49.99
From £49.99 Per Month with Hybrid AI
Free Trial Yes 
Free Version No 

Pricing Details

$19.95 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IMsupporting

Founded

2015

Country

United Kingdom

Website

imsupporting.com

Vendor Details

Company Name

Velaro

Founded

2000

Country

United States

Website

www.velaro.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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