Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ICTCore is an open source, developer-friendly unified communications framework that empowers developers and integrators to rapidly create ICT applications using familiar development tools and languages. The framework supports building various communication-based applications such as Auto Attendant, Fax to Email, and Click to Call, allowing businesses to automate and streamline their communication workflows. Users can program custom business logic to control and orchestrate incoming and outgoing communication instances, making ICTCore highly flexible. With a primary focus on integration and automation, ICTCore acts as a common server-side backend for computer telephony integration (CTI) projects. Its modular design lets developers extend the framework to create new communication solutions that fit their unique requirements and existing infrastructure. The open source nature encourages collaboration and customization. ICTCore reduces development time while increasing communication system efficiency. It is ideal for organizations seeking a scalable platform for unified communications innovation.

Description

This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

BasicOps
Cal ID
NiCE CXone Mpower
Recall.ai
Rootly
Salesforce Agentforce Service
ServiceNow
Stackreaction
Webex Campaign
Webex Engage
Webex Notify
WhatsApp
Zendesk
toby

Integrations

BasicOps
Cal ID
NiCE CXone Mpower
Recall.ai
Rootly
Salesforce Agentforce Service
ServiceNow
Stackreaction
Webex Campaign
Webex Engage
Webex Notify
WhatsApp
Zendesk
toby

Pricing Details

$0
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ICTInnovations

Founded

2006

Country

Pakistan

Website

www.ictcore.org

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

imimobile.com/products/webex-connect

Product Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Alternatives

Alternatives

MirrorFly Reviews

MirrorFly

CONTUS TECH
ApiRTC Reviews

ApiRTC

Apizee
Authkey Reviews

Authkey

Authkey.io
Alcatel-Lucent Rainbow Reviews

Alcatel-Lucent Rainbow

Alcatel-Lucent