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Description
The HxGN OnCall Analytics suite equips law enforcement, fire departments, emergency medical services, and dispatch centers with advanced tools for data visualization and analytics, enabling them to produce evidence-based reports and enhance communication. By converting knowledge into actionable insights, HxGN OnCall Analytics addresses the issues posed by raw, unstructured, incomplete, or erroneous data, turning it into meaningful reports that can drive informed decisions. This innovative solution allows agencies to view their data from fresh perspectives, thereby improving performance assessment, resource allocation, and operational efficiency. Its user-friendly software suite consolidates information into a single, reliable source, empowering personnel across the agency to tackle intricate business challenges and make more informed choices. By transforming intricate data into digestible reports and dashboards, agencies can explore, analyze, and adjust their strategies, ultimately facilitating better decision-making and thorough analysis. Additionally, the ability to share clear and comprehensible reports fosters greater public trust, ensuring transparency in communication with the community. By leveraging these insights, agencies can enhance their overall public safety efforts significantly.
Description
Squid Alerts utilizes on-call schedules and escalation protocols to ensure that alerts are directed to the appropriate individual via SMS, voice calls, email, and push notifications. Notifications from various systems reach your team through channels such as email, API integrations, or voicemail messages. Both managers and team members can be included, and features like flood protection, shared phone numbers for direct routing to on-call personnel, and additional integrations are also available. Team leaders have the ability to establish alert routing criteria and escalation pathways. Upon receiving an alert, the routing criteria dictate whether to initiate an incident, pass the alert along, or disregard it altogether. The escalation pathways outline who is notified, by what means, and the timing of these notifications. On-call calendars can be tailored to include both primary and secondary on-call personnel. We can either handle your on-call management automatically or help you create personalized schedules. Furthermore, you can receive reminders if you forget to modify your on-call calendar, ensuring that no critical updates are missed. This comprehensive approach simplifies alert management and enhances team responsiveness.
API Access
Has API
API Access
Has API
Integrations
LogicMonitor
New Relic
Site24x7
Slack
Splunk AppDynamics
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$72 per Month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hexagon AB
Country
Sweden
Website
hexagon.com/products/hxgn-oncall-analytics
Vendor Details
Company Name
Squid Alerts
Founded
2017
Country
United States
Website
www.squidalerts.com
Product Features
Product Features
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications