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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Humanvest HCM is a comprehensive cloud-based platform designed for human capital management, catering to HR teams, managers, and employees alike. It consolidates various functionalities such as employee records, organizational structures, self-service options, leave management, attendance tracking, shift scheduling, recruitment processes, onboarding procedures, approval workflows, and HR reporting into a single integrated system. The Professional and Enterprise plans further expand these features by including payroll services, while the Enterprise tier also offers advanced modules for compensation management, performance evaluation, learning and development, talent management, sales performance tracking, and seamless integration capabilities. Users, including both employees and managers, can conveniently access the platform via desktop and mobile web browsers. Additionally, an optional phone attendance feature can leverage configured location checks and facial recognition technology, pending proper consent and initial setup. Humanvest is designed to accommodate organizations operating in Egypt and the Gulf markets, providing support in both English and Arabic languages. Subscriptions are structured around the number of active employees, with the implementation process being a separate component, and the ability to integrate with other systems varies depending on the selected plan, specific configurations, and the compatibility of the customer's existing systems. Overall, Humanvest HCM aims to streamline HR processes and enhance organizational efficiency through its diverse range of tools and features.

Description

Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger No 
Instagram No 
WhatsApp No 

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 

Pricing Details

Subscriptions are priced per active employee; implementation is charged separately. Plan features and integrations vary by edition and configuration.
Free Trial No 
Free Version No 

Pricing Details

$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Humanvest HCM

Country

Egypt

Website

humanvest.net

Vendor Details

Company Name

Bokha

Country

Egypt

Website

inboxful.net

Product Features

HCM

Human Resources

360 Degree Feedback No 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management Yes 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

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