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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Cloud Eye provides a platform to visualize real-time metrics related to cloud resources and services. With Cloud Eye, you can efficiently analyze metrics that are compiled using various methodologies, allowing you to access data spanning up to six months. When abnormal trends in metrics are identified, Cloud Eye promptly sends out alarm notifications via email, text messages, or to HTTP/HTTPS endpoints, ensuring you can swiftly react to changes in resource status. By leveraging detailed metrics, users can extract actionable insights for their cloud servers. Furthermore, the system supports monitoring of custom metrics through the use of Agents, APIs, and SDKs. It displays monitoring data for all cloud services over the past six months and is enabled by default to provide immediate access. Alarm rules can be tailored for specific dimensions of cloud resources, while both custom and default alarm templates simplify the process of mass creating alarm rules. This comprehensive approach ensures effective oversight of cloud performance and reliability.

Description

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asterisk
Grandstream Wave
Huawei Cloud
Yeastar Cloud PBX

Integrations

Asterisk
Grandstream Wave
Huawei Cloud
Yeastar Cloud PBX

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Huawei Cloud

Founded

1987

Country

China

Website

www.huaweicloud.com/intl/en-us/product/ces.html

Vendor Details

Company Name

Loway

Founded

2004

Country

Switzerland

Website

www.queuemetrics.com

Product Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

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