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Average Ratings 0 Ratings
Description
Cloud Eye provides a platform to visualize real-time metrics related to cloud resources and services. With Cloud Eye, you can efficiently analyze metrics that are compiled using various methodologies, allowing you to access data spanning up to six months. When abnormal trends in metrics are identified, Cloud Eye promptly sends out alarm notifications via email, text messages, or to HTTP/HTTPS endpoints, ensuring you can swiftly react to changes in resource status. By leveraging detailed metrics, users can extract actionable insights for their cloud servers. Furthermore, the system supports monitoring of custom metrics through the use of Agents, APIs, and SDKs. It displays monitoring data for all cloud services over the past six months and is enabled by default to provide immediate access. Alarm rules can be tailored for specific dimensions of cloud resources, while both custom and default alarm templates simplify the process of mass creating alarm rules. This comprehensive approach ensures effective oversight of cloud performance and reliability.
Description
QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards.
It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce.
You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms.
Every year, more metrics and reports are available for free!
QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Huawei Cloud
Founded
1987
Country
China
Website
www.huaweicloud.com/intl/en-us/product/ces.html
Vendor Details
Company Name
Loway
Founded
2004
Country
Switzerland
Website
www.queuemetrics.com
Product Features
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics