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Description
Homebound is an online platform designed to manage lost property for various types of accommodations, including hotels, motels, bed-and-breakfasts, and guesthouses. This system provides housekeeping and front-desk personnel with a collaborative searchable database for documenting found items, including details such as photographs, locations where items were discovered and stored, guest claims, and custody records. Staff members can easily input items using a mobile-friendly interface, which offers optional AI-assisted tagging; additionally, AI technology suggests potential matches between guests' lost item reports and the logged found items for staff verification. Homebound facilitates notifications to guests and provides links for claims, allowing options for in-person collection or shipping at the guest's expense. Guests can conveniently input their delivery address, select a courier service, and make payments online; Homebound then manages courier pickups and provides tracking information. Individual properties can access this log without incurring any subscription fees, setup charges, or contractual obligations, while hotel groups have the opportunity to request tailored white-label solutions and integrations for their workflows. This flexibility ensures that both single establishments and larger chains can efficiently handle lost property situations while enhancing guest satisfaction.
Description
Complete the declaration by providing as many specifics as possible, including the location where the item was lost, the category it belongs to, and a detailed description, to assist the algorithm in swiftly identifying it. Once your identity is verified, you will receive instructions on how to retrieve the item or arrange for its delivery. Be sure to include the reference number provided to you. A sophisticated matching algorithm is designed to facilitate quick identification of items in the database without the need for extensive searching. Troov effectively consolidates all lost and found items reported by its community, both in France and internationally. Its user-friendly interface allows you to easily locate and manage your recent reports in just a few clicks, streamlining the process from reporting a loss to receiving the item. This innovative service redefines a typically stressful situation for your customers into an enjoyable experience, thereby enhancing their loyalty to your brand and fostering positive customer relationships. The seamless integration into your software ensures that both convenience and security are prioritized throughout the process.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft Outlook
Yes
Microsoft Teams
Yes
OPERA Cloud PMS
Yes
Stripe
Yes
Integrations
Microsoft Outlook
No
Microsoft Teams
No
OPERA Cloud PMS
No
Stripe
No
Pricing Details
$0
Single-property lost-property logging is free, with no subscription, setup fee or contract. Guests pay the return-delivery charge if shipping is requested. Hotel-group white-label arrangements and custom integrations are scoped separately.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Homebound
Founded
2026
Country
Australia
Website
usehomebound.com.au/for-hotels
Vendor Details
Company Name
Troov
Country
France
Website
troov.com/en/
Product Features
Lost and Found
Access Control
No
Automatic Matching
No
Category Management
No
Claims Management
No
Cross-Database Search
No
Document Management
No
Historical Reporting
No
Image Recognition
No
Inventory Management
No
Self Service Portal
No
Shipping Management
No
Unclaimed Items Management
No
Product Features
Lost and Found
Access Control
No
Automatic Matching
Yes
Category Management
Yes
Claims Management
Yes
Cross-Database Search
Yes
Document Management
Yes
Historical Reporting
Yes
Image Recognition
No
Inventory Management
Yes
Self Service Portal
No
Shipping Management
Yes
Unclaimed Items Management
No
Alternatives
No Alternatives
