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Description

Heretto is the ultimate AI-powered content operations platform for customer-driven companies. Empower users to resolve product issues independently with our end-to-end cloud-based CCMS, Deploy API, and Portal. Create, manage, and distribute personalized documentation seamlessly for exceptional content experiences.

Description

MadCap Flare Online is a cloud-based documentation and collaboration platform designed to help teams create and manage technical content from any location. The system allows users to author, edit, and review documentation directly through a web browser without installing software. Real-time collaboration features enable multiple contributors to work on the same content while maintaining clear workflows and role-based permissions. Built-in project management tools help track tasks, manage review cycles, and keep documentation projects organized. Flare Online also integrates AI-powered writing assistance to help improve clarity, rewrite content, and accelerate documentation workflows. The platform supports translation management, allowing teams to create and maintain multilingual documentation efficiently. Hosting and analytics tools provide insights into how users interact with documentation and knowledge resources. These insights help teams refine content strategies and improve user experiences. Flare Online integrates with the Flare desktop application for advanced publishing capabilities and enterprise-scale documentation management. By combining cloud collaboration with powerful documentation tools, the platform enables organizations to scale their content workflows.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Fluid Topics Yes 
Ingeniux Yes 
Salesforce No 
ServiceNow No 
XTM Cloud Yes 
Zendesk No 

Integrations

Fluid Topics No 
Ingeniux No 
Salesforce Yes 
ServiceNow Yes 
XTM Cloud No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Heretto

Country

United States

Website

heretto.com

Vendor Details

Company Name

MadCap Software

Founded

2005

Country

United States

Website

www.madcapsoftware.com/products/flare-online/

Product Features

Content Management

Audio Content No 
Customizable Templates Yes 
Document Indexing No 
E-forms No 
Full Text Search Yes 
Image Editor No 
SEO Management No 
Text Editor Yes 
Version Control Yes 
Video Content No 
Website Management No 

Document Control

Archiving & Retention Yes 
Automated Routing Yes 
Change Management No 
Compliance Management Yes 
Electronic Signature Yes 
Escalation Management No 
Periodic Review No 
Version Control Yes 

Document Generation

Batch Processing Yes 
Collaboration Yes 
Digital Signature Yes 
Interaction Tracking Yes 
Multiple Output Formats Yes 
Templates Yes 

Document Version Control

Access Controls/Permissions Yes 
Approval Process Control Yes 
Archiving & Retention Yes 
Audit Trail Yes 
Commenting / Notes Yes 
Document Check-in / Check-out No 
For Engineering Documents No 
Revision History Yes 
Version Comparison Yes 
Version Rollback Yes 

eLearning Authoring Tools

Content Import / Export Yes 
Course Publishing No 
Gamification No 
Instructor-Led Courses No 
Interactive Content Yes 
PowerPoint Conversion Yes 
Self-Paced Courses No 
Storyboarding No 
Template Management Yes 
Test / Quiz Creation Yes 
Video Management No 

Enterprise Content Management (ECM)

Archiving & Retention Yes 
Collaboration Tools Yes 
Content Lifecycle Management Yes 
Digital Asset Management No 
Document Management Yes 
Electronic Signature Yes 
Information Governance Yes 
Mobile Access No 
Search Yes 
Version Control Yes 
Workflow Management Yes 

Help Authoring Tools

Collaboration Tools Yes 
Content Library Yes 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output Yes 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools Yes 
Version Control Yes 

Proofreading

Contextual Speller Yes 
Dictionary / Thesaurus Yes 
Grammar Check Yes 
Plagiarism Detection No 
Punctuation Check No 
Reporting & Statistics No 
Spell Check Yes 
Style Check Yes 
Text Editor Yes 

Translation Management

Billing & Invoicing No 
CRM No 
Collaboration Yes 
For Software No 
For Websites No 
Localization Automation No 
Machine Translation No 
Marketing Management No 
Order Management No 
Permission Management No 
Project Tracking No 
Quality Control No 
Quotes / Estimates No 
Resource Management No 
Terminology Management No 
Translation Analytics No 
Translator Database No 
Version Control Yes 
Workflow Management Yes 

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Project Management

Agile Methodologies No 
Budget Management No 
Client Portal No 
Collaboration Tools No 
Cost-to-Completion Tracking No 
Customizable Templates No 
Gantt Charts No 
Idea Management No 
Kanban Board No 
Milestone Tracking No 
Portfolio Management No 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies No 

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools No 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control No 
WYSIWIG Editor No 
Webhooks No 
reStructured Text Support No 

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