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Description
Herald ensures that customer issues are never overlooked within CRM systems, Slack, or email conversations. With powerful analytical capabilities, you can effortlessly retrieve any feedback related to specific customer concerns. Instantly identify every customer facing a particular issue, as Herald consolidates user feedback, allowing you to streamline and automate follow-ups for better understanding of customer problems. This platform empowers product teams to align seamlessly with customer-facing teams on product strategies, facilitating efficient communication by allowing account owners to be updated about the status of requested features with just one click. The process of capturing, organizing, and disseminating customer feedback becomes incredibly simple with Herald, ensuring that the product team consistently reviews requests from accounts. You can quickly access the latest updates on every customer inquiry, offering clients a private view of their requests' current status. Utilize completed tasks as valuable assets during account renewals and expansions, and harness this tool to re-engage with customers who may have previously churned, thereby fostering stronger relationships and enhancing customer satisfaction. By integrating these features, Herald transforms the way businesses manage customer interactions and feedback, ultimately leading to more informed decision-making and improved service delivery.
Description
How can you quickly gather feedback from your team or bring people together to solve problems? What if there was a simpler way to do it?
Krunch is a new way to solve problems together, quickly and easily.
Describe your problem or issue
Start a discussion group and describe the problem or question you are trying to solve. You could say, "I need feedback on our strategic plan" or "Should the office wall be painted blue?" You can do it all!
Invite your team
Include people you would like to participate in the discussion. All you need to include them is their email address. They share their ideas and feedback, and encourage other contributions by liking or commenting.
Check out the results
Krunch analytics will help you understand the conversation flow by highlighting top posts, participation stats, and other details. You will quickly see which areas are in agreement and which ones need to be addressed.
API Access
Has API
API Access
Has API
Integrations
GitHub
GitLab
Gmail
Intercom
Phabricator
Salesforce
Segment
Slack
Integrations
GitHub
GitLab
Gmail
Intercom
Phabricator
Salesforce
Segment
Slack
Pricing Details
$50 per month
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Herald
Founded
2019
Website
www.heraldhq.com
Vendor Details
Company Name
HunchBuzz
Founded
2012
Country
New Zealand
Website
krunchapp.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking