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Description
Helpfruit combines chatbots across web and social media platforms, live chat, and a comprehensive knowledge base into a single solution for brands committed to delivering reliable customer service. Trust is essential for any brand, and Helpfruit incorporates numerous safeguards to ensure that your customer interactions are secure and dependable. With a robust ISO27001 certification, Helpfruit guarantees that there are no inaccuracies or data breaches related to public GPT models. All content is managed through a unified knowledge base, ensuring that only verified information is accessible to users. While businesses often rely on email, ticketing systems, and call centers for customer support, these methods can fall short when customers seek immediate answers. Helpfruit addresses this issue by serving as an effective self-service platform, capable of resolving 80% of customer inquiries across preferred channels such as social media (including Instagram, Facebook, and WhatsApp), web chat, and help pages. By streamlining customer support, Helpfruit empowers your customers to find the solutions they need quickly and conveniently, enhancing their overall experience. Ultimately, this not only boosts customer satisfaction but also fosters loyalty towards your brand.
Description
Integrate a live video chat feature that supports mobile devices and recording, allowing for complete customization to fit your contact center's specific requirements. Experience a sophisticated and secure web chat system equipped with dynamic pre-written messages, real-time translation, PCI compliance, and message previews. Enhance customer support and sales efforts with secure browsing and screen sharing functionalities. Facilitate immediate communication through live voice calls, web callbacks, and PSTN features. Utilize a conversational chatbot that smoothly transitions to live agents, accessible on your website, mobile app, and various social media platforms including WhatsApp. Effectively manage messaging on WhatsApp and social media with image support for enhanced customer interaction. Companies of all sizes leverage Talkative to boost sales, enhance customer engagement, and lower operational expenses. Transform the traditional in-store experience into an online platform with live video chat to foster sales and provide tailored customer service. Encourage seamless customer interaction across multiple channels to improve service quality and support digital sales funnels, making every customer touchpoint more effective. This comprehensive approach not only elevates customer satisfaction but also drives long-term loyalty and retention.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Google Analytics
Yes
Facebook Messenger
Yes
Instagram
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Salesforce
Yes
Salesforce Agentforce Service
No
Slack
Yes
WhatsApp
Yes
Zapier
Yes
Integrations
Google Analytics
Yes
Facebook Messenger
No
Instagram
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Salesforce
No
Salesforce Agentforce Service
Yes
Slack
No
WhatsApp
No
Zapier
No
Pricing Details
$199 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Helpfruit
Country
New Zealand
Website
www.helpfruit.com
Vendor Details
Company Name
Talkative
Founded
2015
Country
United Kingdom
Website
talkative.uk
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
No
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
No
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes