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Description
Helpeen is a platform designed to assist small software teams in managing customer inquiries independently. It features a unified conversation inbox, a help center filled with articles and FAQs, and a selection of video tutorials to enhance user support. Teams can categorize interactions as open, pending, or resolved, while users have the ability to reach out for assistance via an in-app widget or a publicly accessible help center. Knowledge-base content can be authored in Markdown, organized into various categories, and translated into multiple languages for broader accessibility. Additionally, Helpeen offers embeddable components, such as React integrations, along with a JSON API, enabling teams to create tailored support experiences or initiate conversations from their own servers. This service is particularly beneficial for independent creators and small product teams seeking an efficient method to address user queries, share self-service resources, and incorporate support features into their applications. In this way, Helpeen empowers teams to streamline their customer support processes while enhancing user satisfaction.
Description
Supportifier is a cloud-based customer service and help-desk solution designed for small to medium-sized businesses, including those in e-commerce, services, and SaaS sectors. It transforms existing documents, website content, FAQs, and historical support tickets into a comprehensive knowledge base that teams can utilize before sharing it through a public help center, an AI-enhanced contact form, live chat, a collaborative support inbox, and a customer portal. Customers have the ability to find published solutions, access pertinent help before submitting inquiries, or escalate conversations to an agent when needed. The system's inbox efficiently organizes tickets by owner and status, adheres to response-time goals, and offers AI-generated draft responses for staff to assess. Connections to business systems can enrich customer or order information, while the documented API and webhook capabilities facilitate custom workflows. This service operates on a Software as a Service (SaaS) model, featuring annual pricing plans along with tailored onboarding and integration services. Furthermore, Supportifier aims to enhance user experience by continuously adapting its features based on customer feedback and evolving business needs.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Gmail
No
Magento
No
Microsoft 365
No
Microsoft Dynamics 365 Business Central
No
Shopify
No
Stripe
No
Integrations
Gmail
Yes
Magento
Yes
Microsoft 365
Yes
Microsoft Dynamics 365 Business Central
Yes
Shopify
Yes
Stripe
Yes
Pricing Details
€9/month per project
A free version is available. Paid pricing starts at €9 per project per month.
Free Trial
No
Free Version
Yes
Pricing Details
SEK 79,000/year
Starts at SEK 79,000 per year for the smallest customers. Annual invoicing in advance. Platform and operation are priced by agreed scope and volume; rollout and knowledge work are one-off costs, and integrations may have separate ongoing costs. Each arrangement is quoted separately.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Helpeen
Founded
2026
Country
Spain
Website
www.helpeen.com/en
Vendor Details
Company Name
Successifier AB
Country
Sweden
Website
www.supportifier.se/en/customer-portal
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
No Alternatives
