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Description
Helpeen is a platform designed to assist small software teams in managing customer inquiries independently. It features a unified conversation inbox, a help center filled with articles and FAQs, and a selection of video tutorials to enhance user support. Teams can categorize interactions as open, pending, or resolved, while users have the ability to reach out for assistance via an in-app widget or a publicly accessible help center. Knowledge-base content can be authored in Markdown, organized into various categories, and translated into multiple languages for broader accessibility. Additionally, Helpeen offers embeddable components, such as React integrations, along with a JSON API, enabling teams to create tailored support experiences or initiate conversations from their own servers. This service is particularly beneficial for independent creators and small product teams seeking an efficient method to address user queries, share self-service resources, and incorporate support features into their applications. In this way, Helpeen empowers teams to streamline their customer support processes while enhancing user satisfaction.
Description
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API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
InvoiceOcean
No
Pricing Details
€9/month per project
A free version is available. Paid pricing starts at €9 per project per month.
Free Trial
No
Free Version
Yes
Pricing Details
$9 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Helpeen
Founded
2026
Country
Spain
Website
www.helpeen.com/en
Vendor Details
Company Name
Sugester
Founded
2015
Country
Poland
Website
sugester.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
No
IVR / Voice Recognition
Yes
Ring Groups
No
SIP Trunking
Yes
Unified Communications
No
Voice Quality Enhancement
No
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Email Marketing
A/B Testing
No
Artificial Intelligence
No
Auto-Responders
Yes
CAN SPAM Compliance
No
Customer Surveys
Yes
Drip Campaigns
Yes
Dynamic Content
Yes
Event Triggered Email
Yes
Image Library
Yes
Landing Pages/Web Forms
Yes
Mailing List Management
Yes
Mobile Optimized Emails
Yes
Reporting/Analytics
Yes
Subscriber Management
No
Template Management
Yes
WYSIWYG Email Editor
Yes
Forms Automation
Approval Process Control
No
Archiving & Retention
No
Collaboration
No
Document Indexing
No
Drag & Drop
Yes
Full Text Search
Yes
Remote Document Access
No
Rules-Based Workflow
No
Text Editing
Yes
Version Control
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Alternatives
No Alternatives
