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Description
Helpeen is a platform designed to assist small software teams in managing customer inquiries independently. It features a unified conversation inbox, a help center filled with articles and FAQs, and a selection of video tutorials to enhance user support. Teams can categorize interactions as open, pending, or resolved, while users have the ability to reach out for assistance via an in-app widget or a publicly accessible help center. Knowledge-base content can be authored in Markdown, organized into various categories, and translated into multiple languages for broader accessibility. Additionally, Helpeen offers embeddable components, such as React integrations, along with a JSON API, enabling teams to create tailored support experiences or initiate conversations from their own servers. This service is particularly beneficial for independent creators and small product teams seeking an efficient method to address user queries, share self-service resources, and incorporate support features into their applications. In this way, Helpeen empowers teams to streamline their customer support processes while enhancing user satisfaction.
Description
Enhance the experience for your customers by engaging with them through Messenger, which is conveniently integrated into your product. Establish a knowledge base to assist with common inquiries, ensuring users can access support without leaving your application. Your support team can communicate with users through a specialized inbox, allowing for efficient conversation management where chats can be prioritized or assigned to specific team members. You have access to comprehensive details of each interaction with a user, further improving support quality. Additionally, by linking the knowledge base directly with Messenger, customers can find solutions to their queries independently, potentially reducing the need to reach out to your support team. Sobel also offers the unique feature of automatically translating articles into various languages, allowing you to select the desired language during the editing process. Primarily aimed at small teams and their products, Sobel strives to provide a user-friendly and cost-effective customer support solution that fosters better communication and satisfaction. Ultimately, this approach not only streamlines customer interactions but also empowers users with the information they need at their fingertips.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook Messenger
No
Pricing Details
€9/month per project
A free version is available. Paid pricing starts at €9 per project per month.
Free Trial
No
Free Version
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Helpeen
Founded
2026
Country
Spain
Website
www.helpeen.com/en
Vendor Details
Company Name
Sobel
Country
United States
Website
sobel.app/
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Alternatives
No Alternatives
