Average Ratings 0 Ratings
Average Ratings 15 Ratings
Description
Multi-step procedures are often needed in Technical Documentation. We use bullet lists, and we also add screenshots and text. We add more information, and readers are more likely to lose track. An Xplain, or as we call it, a series of slides that are freely arranged on a large canvas to spark your imagination. HelpXplain is ideal for embedding slideshows into web pages or technical documentation. You can create animated tutorials and quick instructions in minutes, instead of hours. HelpXplain creates animated screenshots that can be edited and replaced at any time. HelpXplain can also record multiple-page screencasts of programs that are running in autoplay mode, just like a video. It is much easier to record and edit them than creating a video. All Xplains comply with HTML5 and Javascript standards.
Description
ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe RoboHelp
Yes
DeepL
Yes
Freshdesk
No
Google Analytics
No
Jira
No
Jira Work Management
No
LiveChat
No
Microsoft Word
Yes
Olark
No
SnapEngage
No
Integrations
Adobe RoboHelp
No
DeepL
No
Freshdesk
Yes
Google Analytics
Yes
Jira
Yes
Jira Work Management
Yes
LiveChat
Yes
Microsoft Word
No
Olark
Yes
SnapEngage
Yes
Pricing Details
€199 one-time payment
Free Trial
Yes
Free Version
No
Pricing Details
$6 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Help+Manual
Country
Austria
Website
www.helpandmanual.com/hx/index.html
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofs.com
Product Features
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Software Documentation
Access Roles / User Permissions
No
Automatic Documentation Generation
No
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
No
Multiple Formats Support
No
Multiple Versions Support
No
Version Control
No
WYSIWIG Editor
No
Webhooks
No
reStructured Text Support
No
Product Features
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Software Documentation
Access Roles / User Permissions
No
Automatic Documentation Generation
No
Collaboration Tools
Yes
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
No
Multiple Formats Support
No
Multiple Versions Support
No
Version Control
Yes
WYSIWIG Editor
No
Webhooks
Yes
reStructured Text Support
No