Average Ratings 48 Ratings

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Average Ratings 0 Ratings

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Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

Termiverse serves as an all-in-one solution for secure remote access, device management, and remote support. It offers attended access through live screen sharing via WebRTC, as well as unattended access facilitated by a lightweight browser-based agent, in addition to providing full SSH terminals (using xterm.js) and clientless RDP/VNC sessions. All sessions and managed devices are organized in a single connection hub, sorted by user-defined groups for easy navigation. The platform emphasizes security and governance through detailed role-based access control (RBAC), comprehensive audit logs, session recordings for SSH/RDP/VNC, a rigorous four-eyes approval process, firewall tunneling, and Wake-on-LAN capabilities for devices located behind NAT. There is also the option to white-label the platform with your own domain, along with features for bulk deployment and monitoring, AES-256 encrypted backups, and a self-hosted solution ensuring full data sovereignty. Tailored to meet the needs of IT support and helpdesk teams, as well as MSPs, resellers, and IT system integrators, Termiverse is available in the cloud starting at EUR 40 per month, allowing for unlimited users and devices. With its range of functionalities, Termiverse stands out as a comprehensive tool for modern IT management.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

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Integrations

No details available.

Integrations

No details available.

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial
Free Version

Pricing Details

EUR 40/month (unlimited users)
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

NGS UG (haftungsbeschränkt)

Country

Germany

Website

www.termiverse.com/en/

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Alternatives

Alternatives

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