Average Ratings 49 Ratings
Average Ratings 1 Rating
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
Experience lightning-fast access to any NoMachine-enabled computer directly from your desktop. Thanks to our advanced NX technology, NoMachine offers the quickest and highest quality remote desktop experience you’ve ever encountered. Connect to any computer worldwide in mere moments! Carry your essential files with you and share them with anyone you choose! NoMachine acts as your personal server, ensuring your privacy and security. Plus, did we mention that NoMachine is completely free? No hidden fees or obligations. Break free from limitations and enjoy seamless live audio and video streaming from your remote device. Watch DVDs, stream TV shows, or enjoy YouTube content from any location. You can even render your animated models without a hitch. Whether you’re an artist working from home or an engineer on the go, your essential software is always at your fingertips. Your folders, drives, and devices can move effortlessly between machines. Print documents from the remote computer to your local printer, or vice versa. You can even connect devices like pendrives and scanners to the other desktop, making them function as if they were right there with you. With NoMachine, remote access has never been more versatile and user-friendly.
API Access
Has API
No
API Access
Has API
No
Integrations
Cadence
No
Leostream
No
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Pricing Details
FREE
Pricing starts at: Free.
Pricing information: 1 connection, free for personal use.
More connections and more advanced tools are available in the Enterprise products.
Pricing per server, starting from $44.50 per year.
Pricing information: 1 connection, free for personal use.
More connections and more advanced tools are available in the Enterprise products.
Pricing per server, starting from $44.50 per year.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
NoMachine
Founded
2003
Country
Luxembourg
Website
www.nomachine.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No