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Description
HelpOnClick is an innovative cloud-based live chat and help desk software tailored for small and medium-sized enterprises. Its user-friendly interface enables businesses to engage with their website visitors effortlessly, enhancing customer support and boosting sales in the process. The Live Chat software from HelpOnClick comes equipped with a range of features, including real-time traffic tracking, customizable alerts, icons, and messages, a virtual chat agent, as well as compatibility with popular platforms like Facebook, Drupal, WordPress, and Joomla. Furthermore, this solution empowers businesses to create a more interactive and responsive online presence.
Description
SiteOps provides round-the-clock monitoring for your Joomla, WordPress, and PrestaShop websites, ensuring comprehensive oversight of downtime, SSL certificates, DNS records, WHOIS/domain expiry, SEO performance, security measures, backups, and server metrics.
Notable features include uptime checks that occur every 30 seconds from eight different global locations, monitoring for SSL, DNS, and WHOIS with alerts for expirations, and security assessments that cover HTTP headers, Safe Browsing, and brute-force attack detection.
Additionally, the service evaluates SEO scores, Core Web Vitals, and PageSpeed performance while offering backup solutions through Akeeba for Joomla and UpdraftPlus for WordPress.
Server metrics monitored encompass PHP, MySQL, load, TCP ports, and IP reputation, with native agents specifically designed for Joomla versions 4, 5, and 6, as well as WordPress and PrestaShop.
Users receive alerts through various channels, including Email, SMS, Slack, Telegram, Discord, Teams, and Webhook integrations.
Agencies can benefit from a multi-site dashboard, and a white-label option is available for branding purposes.
The service is GDPR-compliant and hosted in Europe, with pricing plans ranging from €10 to €79 per month, including a 10-day free trial to evaluate the offerings.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
WordPress
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Joomla!
Kontent.ai
Mojo Helpdesk
Integrations
WordPress
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Joomla!
Kontent.ai
Mojo Helpdesk
Pricing Details
$12.00/month/user
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpOnClick
Founded
2004
Country
United States
Website
www.helponclick.com
Vendor Details
Company Name
SiteOps
Founded
2009
Country
France
Website
www.siteops.fr
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Website Monitoring
Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting
Alternatives
Alternatives
No Alternatives
